FAQ

Returns


We will try not to cry if you are not happy with your order. Please note we do not offer a return on personalised items unless the item has been recieved faulty. Please return all non personalised items within 28 days of your order being dispatched. The item must be unworn, in the original state and in a sellable condition. Your refund will be processed within 7 working days of receipt of your parcel. Please DO NOT return your item to us after 28 days as we will not be able to process a refund for you. We are a small business, it will be your responsibility to pay the cost of return postage. Sadly, we are not responsible if your return is lost in the post. As you are the sender of the item, you will need to contact your shipping service to claim compensation for loss. We recommend obtaining proof of postage and sending your item via a tracked service. If you cannot provide proof of delivery for a return I'm afraid we cannot then reasonably refund you for the goods that you have sent to us. If you order your item in the sale, sadly we can't exchange your items, we will only be able to offer a refund or a gift voucher. Please email info@mylittlekingdom.co.uk




Delivery


Your order will be sent out within 7 working days. Personalised items will be sent within 14 working days. Please note that during busy periods there may be a delay. This will include product launches and sales. You will receive an email when your item is ready and has been handed over to the postie. How long before my order arrives? All orders are sent via Royal Mail Second Class. For the UK please allow 3-4 working days for delivery, after notification of dispatch. Please note that delays in the service of Royal Mail are out of our control. If you haven't received your order within this time frame, we ask that you allow an additional 4 working days before you get in touch with us. info@mylittlekingdom.co.uk




Can I get my order quicker?


If you need your item quickly please email us and we will well try to help. Please note that during busy periods this may not be possible. Email - info@mylittlekingdom.co.uk